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intense customer service review

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intense customer service review

Post by biskit83 on Tue Sep 27, 2011 8:14 pm

So some of you might remember my post earlier this week about me cracking my frame on my copper 2010 intense Uzzi. As soon as I noticed the crack I panicked and took it right to the bike shop. When I was there, the shop was all iffy about it being covered by the warranty and said if it's not it will be a crash replacement and would cost a few hundred bucks. Well, I sucked it up and said 'Ok' .........through the answers on the post I put up earlier this week, people said it was a common problem on my frame and it should be no problem. So I chose to get the bike back and take it straight up to intense cycles in Temecula. They were awesome. They said that I had an older version of the rear triangle and that i would get the up-to-date one that fixes the common cracking of the old version. They're also gonna replace my swing link that adjusts the rear travel at no charge even though I stripped it because I over-tightened it (most places would call it user mal-maintenance). And I'll have all new bearings on the new rear triangle, which is badass. So all my problems will be fixed. The only reason they didn't have the parts on-hand is because I have a unique color, and they have to send the new part to paint. So in 2 weeks I'll have all new moving frame parts for zero out of pocket and at zero stress.......way different outcome than what I believe would have happened with the bike shop. And if I had a common color Uzzi i would be putting my bike back together right now, but i have to wait for paint. But 2 weeks is a lot better than 1-2 months from what people were telling me it probably would take at the bike shop. Intense makes some sweet bikes, I understand that there are companies out there that might make a better bike, but Intense is up there. But with customer service like I got today, Intense has me as a customer for life. I almost forgot to mention they gave me a tour of the factory from where they start with the aluminum stock to the finished product on the rack and everything in-between. It was pretty cool to see how the bike comes together from a few sticks of metal.
Sword Sharpener
Sword Sharpener

Posts : 219
Likes : 2
Join date : 2010-12-24
Age : 35
Location : san diego

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Re: intense customer service review

Post by ALONZO on Tue Sep 27, 2011 9:38 pm

call me INTENSE WHORE, but stories like this makes me glad I have 2 Intense bike!
1st Mate
1st Mate

Posts : 899
Likes : 43
Join date : 2010-09-14
Age : 41
Location : Long Beach

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Re: intense customer service review

Post by Mint Sauce on Tue Sep 27, 2011 10:31 pm

I like good customer service. It's what Americans are known for and, unfortunately it's on the way out (in general), but it's good to hear Intense are honoring their customers.
Mint Sauce
Mint Sauce
GPR Team Rider
GPR Team Rider

Posts : 4286
Likes : 132
Join date : 2010-09-23
Age : 39
Location : Kingsgate, WA

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Re: intense customer service review

Post by Mudd on Wed Sep 28, 2011 7:11 am

I had the same experience with Intense. Blake is 'da man!
I like the fact that they are a 15 minute drive from my front door.

Chad took good care of me when I had issues with my Socom.
He even hooked me up with some free swag.

Posts : 789
Likes : 24
Join date : 2010-10-29
Location : Fallbrook

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Re: intense customer service review

Post by mxnmtber on Wed Sep 28, 2011 7:58 am

Hmmm...good to hear when I emailed them several times about my cracked 5.5 they pretty much said I was screwed and offered me 10 % off a frame...maybe taking the bike in is the trick....

Used to be intense 4 life...
Cabin Boy
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Join date : 2011-03-23
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Location : SD

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Re: intense customer service review

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